Full Description of the Membership Program

Join for exclusive benefits and growth rewards

I. Membership Levels and Benefits

1. Basic Membership (obtained automatically after the first transaction)

• New Client Gift Pack: $5 no-threshold coupon for each new client invited
• Birthday Surprise: $50 no threshold coupon for your birthday month (valid for 30 days)

2. Silver Member (automatically upgraded after spending $500)

• Annual Rebate: Spend $300 or more in a year, get a $50 ceramic gift in December!
• Birthday Surprise: $50 no threshold coupon for your birthday month (valid for 30 days)

3. Gold Member (upgraded after spending $2000 in a natural year)

• Free shipping worldwide: automatic reduction of international shipping costs for single orders over $600
• Birthday Surprise: $80 no threshold coupon for your birthday month (valid for 30 days)
• Annual Rebate: Exclusive customized ceramic miniature valued at $100 can be given away in December
• VIP Priority Purchase: Enjoy exclusive member channel, including 5 priority booking opportunities, can be 3 days earlier than ordinary users to buy new products!

4. Diamond Member (upgraded after spending $10,000 in a natural year)

• SUPER SALE: 10% off everything (including customized categories)
• Birthday Surprise: $150 no threshold coupon for your birthday month (valid for 30 days)
• Free shipping worldwide: automatic reduction of international shipping costs for single orders over $300
• Annual Rebate: Exclusive customized ceramics valued at $800 can be given away in December
• VIP Priority Purchase: Enjoy exclusive member channel, can buy new products 3 days earlier than ordinary users!
• Dedicated customer service: equipped with a dedicated customer service channel to prioritize inquiries (corresponding speed <2 hours)

II. Points rules in detail

1. How points are earned

• Spending Points: Every $1 spent = 1 point (minus shipping)
• Daily Check-In: Share the product link to social media at 截图发至客服邮箱cuervoblanco@sina.com and get 10 points each time (maximum 100 points per month)

2. Rules for the use of points

• Redemption Period: Points are settled monthly and arrive on the 1st of each month.
• Expiry date: 12 months after earned (e.g. points earned in August 2024 will expire on August 31, 2025)
• Points redemption: After obtaining certain points, you can click on the “Points Redemption” link on the homepage of the website and choose the products you want to redeem.

3. Cautions

• Returned orders will be deducted the corresponding points issued
• Double points on customized category purchases

Full terms and conditions for after-sales service

I. Handling of commodity issues

1. Handling of damaged/wrong items (within 7 days of arrival)

First of all, we promise that we will do a good job of quality inspection of the goods before shipment, as far as possible to avoid the quality of the goods being sent out, and we will send the physical picture of the goods to your member mailbox when packing, to ensure that the goods are in good condition before being sent out. If you find any damage when you sign for the goods, please refer to the following steps:

• Step 1: Take clear photos (including the outer packaging, damaged parts of the product, order number)
• Step 2: 发送邮件至cuervoblanco@sina.com或1437767668@qq.com Submissions
• Step 3: After customer service confirmation within 24 hours, we will send you a free replacement of the same item (no need to return the original item)
  

II. Return policy (within 15 days of arrival)

1. Standard returns

• Condition: Non-customized item + unused + in original packaging
• Operation Procedure:
  ① Submit a return/exchange request → ② Receive a return/exchange label (shipping costs are at your own expense) to initiate a return/exchange → ③ Refund/exchange within 3 days of the warehouse signing acceptance

2. Non-returnable cases

• ✖ Customized engraved/hand-painted merchandise (unless there is a significant defect in workmanship)
• ✖ Unpacked and used goods (based on health and safety)
• ✖ Orders older than 30 days from date of purchase

III. Long-term support services

1. Guidance for use

• Multi-language electronic manuals: covering Porcelain Cleaning Guide, Microwave/Dishwasher Do’s and Don’ts, and Restoration Hacks
• Video tutorials: the official website provides “ceramic gold repair and restoration of introductory” “hand-painted porcelain maintenance” and other short films

2. Contact us

If you have any questions during or after the purchase, please contact customer service: cuervoblanco@sina.com, please try to describe the problem clearly, after-sales problems, please note the order number, customer service will reply within 24 hours (diamond members enjoy exclusive customer service, reply within 2 hours).

***** focused reminder ******

⚠️ Cross-border logistics reminder: in general, your purchased goods can be delivered within 15 days, but inevitably affected by the customs spot check, some areas may require an additional 5-7 working days, it is recommended that festive gifts 21 days in advance of the next order.